Privacy Policy

Chili Auto Outlet | Last Updated: June 2025

This Privacy Policy describes how Chili Auto Outlet (“we,” “us,” or “our”), located at 2950 Chili Ave, Rochester, NY 14624, collects, uses, and protects information about visitors to our website and customers who contact us. By using our website or submitting your information to us, you agree to the practices described in this policy.

Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, and phone number submitted through contact forms, credit application forms, lead forms, or any other form on our website
  • Vehicle preferences, trade-in information, and financing details you provide
  • Communications you send to us by phone, email, or text message

We may also collect certain technical information automatically when you visit our site, such as your IP address, browser type, pages visited, and referral source, via cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer service
  • Send you information about vehicles, promotions, financing options, or other services you have requested or expressed interest in
  • Contact you by phone, email, or text message (SMS/MMS) regarding your inquiry, an application you submitted, a vehicle you expressed interest in, or our services generally
  • Process credit applications and coordinate financing
  • Improve our website and business operations
  • Comply with legal obligations

Text Messaging (SMS/MMS) Communications

By submitting your phone number through any form on our website or otherwise providing your phone number to us, you consent to receive text messages (SMS and MMS) from Chili Auto Outlet. These messages may include vehicle information, appointment reminders, financing updates, promotional oƯers, and other communications related to your inquiry or our services.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

To opt out of text messages at any time, reply STOP to any message we send you. After opting out, you will receive a single confirmation message and no further texts will be sent unless you re-subscribe.

For help, reply HELP to any message or contact us using the information below.

We do not sell, rent, share, or transfer your phone number or any other personal information to third parties for their own marketing purposes. Your phone number will not be shared with any unaƯiliated third party except as required to fulfill your request (for example, a lender processing your financing application) or as otherwise described in this policy.

Sharing of Information

We do not sell or rent your personal information. We may share your information in the following limited circumstances:

  • Service providers: We work with third-party vendors who assist in operating our website, CRM, or communications platforms. These parties are contractually required to handle your data securely and only for the purposes we specify.
  • Financing and lenders: If you submit a credit application or request financing, we may share your information with lending institutions for the purpose of processing your application.
  • Legal compliance: We may disclose information if required by law, regulation, or valid legal process.

Cookies

Our website uses cookies — small text files stored on your device — to improve site functionality, recognize returning visitors, and track general usage patterns. Cookies do not personally identify you unless you have provided us with personal information. You may disable cookies through your browser settings; doing so may aƯect certain features of our site.

Third-party tools embedded on our site (such as advertising or analytics services) may also place cookies. We do not control those cookies directly.

Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. Sensitive data (such as financial information) is transmitted using industry-standard encryption (SSL/HTTPS). Access to personally identifiable information is restricted to employees who need it to perform their job functions.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security

Links to Other Sites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.

Your Rights and Choices

You may contact us at any time to:

  • Request access to or a copy of the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information, subject to legal and business record-keeping requirements
  • Opt out of future marketing communications by email or text message

Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, or to exercise any of the rights described above, please contact us:

Chili Auto Outlet

2950 Chili Ave, Rochester, NY 14624

Phone: (585) 259-4700

Email: [email protected]

Website: www.chiliautooutlet.com